Your most common questions about alkaline ionized water filters
Q: How does a water ionizer work?
A: The AlkaWay water Alkalizer can be directly connected
to a diverter valve at the end of your faucet. Connecting directly to your faucet
takes about 10-15 minutes and enables your water ionizer to use a two step process.
The first task is to help filter out harmful components of the water with our built-in
dual filter system, which remove chlorine, trihalomethanes, phenols, sediment, odor,
taste, and organic waste. The Alkaway Ionizer achieves this by using multi-stage
filters. Then the filtered water passes into a patented chamber equipped with platinum-coated
titanium plates. Next, an electrical charge is introduced into this water. This is
where the electrolysis takes place. The water is separated into two streams (acid
and alkaline) of ionized water. The acid water (oxidized) makes up about 30% of the
water and the alkaline water 70%. The reduced ionized alkaline water comes out of
the faucet, which you use for drinking or cooking. The acid (oxidized) water comes
out of a separate hose leading into the sink. The oxidation potential of the acid
water makes it a good sterilizing agent, ideal for washing your hands, cleaning food
or kitchen utensils, and treating minor wounds and eczema. Cations, positively charged
ions gather at the negative electrode to create alkaline water, which concentrates
available alkaline minerals, such as calcium, magnesium, and potassium from the source
water. Anions, negatively charged ions gather at the positive electrode to make acid
or oxidized water, which concentrates acid minerals such as nitrates, sulfides, chlorides,
and fluorides from the source water. Remember in chemistry class, opposites attract.
A range of pH settings from neutral to very alkaline or very acid is available at
the touch of a button. The electrodes are cleaned in an automatic cleaning cycle
or you can also run a manual cleaning cycle. The electrolysis process breaks the
molecular bonding of water molecules and restructures the water clusters from usual
groups of 12 or so down to about 5 or 6 molecules per water cluster. "Clustered"
water is typically characterized by smaller groups of molecules, lower surface tensions
and thus can more easily penetrate the cellular membrane. This clustering process
is somewhat akin to the ease of carrying a bowling ball through a normal doorway
versus trying to carry an 8 foot diameter balloon through the same doorway. This
clean, healthy, alkaline ionized water is drawn for drinking and cooking through
the main stainless steel spout.
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Q: How do I know when the filter needs replacing?
A: An indicator on the front panel
gives an indication of remaining filter life. Generally the filter will last for
about 9-12 months, but this depends on the source of water and the amount of use.
For example, if your tap water contains between 0.4 and 1.0 ppm (parts per million)
of chlorine, a filter can last 12 months for one person's use. If greater than 1.0
ppm, the filter may last 8 months. A family of four on a typical Australian water
supply will replace the filter about every 9 months. By changing your filter at regular
intervals, you are assured of the inner hygiene of the filter - and you keep your
warranty valid!
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Q: What should be done if the machine is not to be used for 7 days or more?
A: Remove
the filter from the main body, wrap in plastic wrapping, and store in a refrigerator.
Remove the power plug. When ready to use again, install the filter and run in the
Ionizer in the ‘PURIFIED’ mode for approx. 3 minutes before using the water.
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Q: What does it mean when water flows through the main body and it becomes warm?
A:
At the start of water flow, warm water may flow out due to room temperature or accunulated
heat from the internal computer during standby. This is not a malfunction. Use the
machine after starting water flow.
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Q: There are white substances on the bottom of my alkaline ionized water storage
container. What are these?
A: This phenomenon is caused by the calcium mineral substances
in alkaline ionized water. Particularly, if the carboxyl group (CO3) is present,
it will bind to the calcium carbonate (Ca CO3), creating such substances. This is
apparent evidence of electrolysis. Although it is safe to drink, - add one spoon
of edible vinegar and water to the container, leave the container for approximately
1 hour, and wash the container.
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Q: What is hard water?
A: Hard water forms when naturally occurring minerals enter
water sources. Over time these minerals are absorbed by groundwater. The two most
common types of minerals found in hard water are calcium and magnesium compounds.
The Water Quality Association of the United States defines hard water as water containing
dissolved hardness minerals above 1 GPG (grains per gallon). The most common hardness
causing minerals are Calcium and Magnesium. Levels of hardness are classified as
follows:
Soft Water - less than 1 GPG,
Slightly hard - 1 to 3.5 GPG
Moderately hard
- 3.5 to 7 GPG
Hard - 7 to 10.5 GPG
Very Hard - 10.5 and higher GPG
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Q: How do I adjust the volume on my water Ionizer?
A: Check the manual
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Q: Why do I want to adjust the amperage on my water Ionizer?
A: As you know, all water
sources are not created equal. Your water source plays an important role on how your
water Ionizer creates Ionized Alkaline Water. Being able to adjust the amperage will
allow you to find the optimum pH for the best production of alkaline ionized water
based on your water source. This is available on the Alphion. To find out how, check
the manual.
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Q: Do I need to hire a plumber to install the units?
A: Most people find it is not
necessary to call a plumber for most standard installations. For custom installations,
a plumber may be needed depending on the individual circumstances, especially on
installtion of the undersink Delphi.
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Q: What do I do if the filters are leaking?
A: It is important to note where on the
filter it is leaking. Most leaking comes from fittings that are not seated properly.
Reseat the tubing into the filter by pushing in firmly and then pulling back. It
may be necessary to re-trim the end of the tubing to get a fresh surface. Make sure
to shut off the water before working with the water supply lines. leakage may also
occur because the actual filter cartridge is not seated properly. Remove it and replace
it.
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Q: How do I set up the pre-filter unit?
A: The pre-filter is installed in the supply
line on the ionizer. Quick connects are provided for your convenience. Simply push
the tubing in the connector and it seals automatically. When installing the filter
for the first time, it is suggested to let the filter fill with water for a few minutes
before turning on the ionizer.
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Q: How do I know what pre-filter I need?
A: Check with an Alkaline Specilist to determine
whether a pre-filter is needed. Most municipal water districts have water reports
free of charge on the internet. Other water may need to be tested by an independent
water testing company. If you can not find a water report for the area the necessary
information, please contact your sales representative.
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Q: How do I clean the internal plates?
A: You do not clean the plates. This happens
automatically.
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Q: What is the Product warranty?
A: The warranty that is in effect at the time the
machine is purchased is the one that is honored. We are the oldest and largest distributors
of alkaline home, commercial and industrial water ionizers in Australia with the
finest quality service second to none. We value our customers and are very grateful
for referrals. This is why we promote such a generous return policy and why we can
do with confidence based on 10 years of growth and happy testimonials.
Warranty does not cover repairs caused by customer neglect or by failure to halt
the build-up of calcium in hard water areas. Ittvb also does not cover water alkalizers
that have not had regular filter cartridge replacement.
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